We feel the need to tell our side of a story we know exists. We know there are complaints against us posted on other websites. And we know “purity products complaints” is a suggested search or related search to our company name. We’re not going to hide from it.
We cannot express how bothersome this is to us all at Purity Products. On one hand we think it’s unfair. On the other hand we know we have made mistakes—it’s only human.
If we had a magic wand, we’d wave it and ask:
- that we never make any mistakes,
- that customers know that if we do make a mistake, we have a dedicated team here to make it right,
- and by golly, make the public complaints disappear.
No, we wouldn’t ask it for the winning Lottery numbers.
We know there is no magic wand.
Our plea is for you to give us a chance. We have a liberal 60-day money back guarantee policy. Sometimes telephone call volumes are high, and there is a wait, but be rest assured when a customer care specialist takes your call, they will assist you with the greatest of care.
There are some things to consider too. We don’t intend for this to be an excuse for any unsatisfying experience, but our complaint volume is only a small fraction of a percentage of the thousands of packages we send out and calls we get monthly. We’ve been in business for over 15 years, and would never want to tarnish our reputation by partaking in any unethical practice, like “sticking you with the bill.”
Thank you very much for your time and understanding.